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Product
Support
Providing reliable
support for advanced software products in Japan is a major challenge
for U.S. software developers.
Our Tokyo-based affiliate, Matrix
Corporation, can provide bilingual product support services
for our clients' Japanese distributors and/or end-users.
Matrix Corporation's product support services include:
- First-line
customer support (phone, email, fax)
- Training
- Customization
and implementation (off-site or on-site)
- Inquiry follow-up
and pre-sales support
These services
allow software companies to offer a direct presence in Japan very
quickly and at low cost.
Matrix Corporation can communicate directly in English with your
engineers and/or work in cooperation with your Japanese marketing
partners.
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